Ryan Gabbard

About Me

Technical Manager with a decade of experience leading IT Support and operations across multi-site environments. I believe in a hands on approach, diving into technical challenges alongside the team while empowering them to develop their own problem solving skills.

In an industry that never stands still, continuous learning isn't just important—it's essential. I'm constantly exploring new technologies and methodologies, viewing adaptability and growth as fundamental pillars of successful IT leadership.

Skills

Leadership & Management

Team Building
Relationship Building
Project Management
Technical Escalations
Vendor Management
Onboarding/Offboarding
Process Improvement
Hardware Asset Management
Hardware Deployment & Logistics

Technical Tools & Platforms

Active Directory / Entra ID / Azure
Single Sign-On (SSO) Configuration & User Authentication
Azure Enterprise Apps integration
Microsoft Power Automate
PowerShell
SCCM
ServiceNow
VMware
JAMF / Intune MDM
Microsoft Copilot
Microsoft Defender
Power BI
Tableau
Jira

IT Service Management & Security

ITIL Practices
Knowledge-Centered Service (KCS)
Cybersecurity Fundamentals (Phishing Awareness Training, Vulnerability Management)

Operating Systems & Support

Windows OS / MacOS Enterprise Environments
User Training
Customer Service

Professional Attributes

Adaptability in Fast Paced Environments
Team Player

Experience

Veeam Software (3 yrs 10 months)

Manager End User Services, Americas Service Desk (Apr 2024 – Jan 2026)
Service Desk Supervisor, Americas (Apr 2022 – Apr 2024)

M/I Homes, Inc. (9 yrs 10 mos)

IT Support Manager (Jul 2016 – Apr 2022)
Help Desk Technical Lead (Apr 2015 – Jul 2016)
Help Desk Analyst II (May 2014 – Apr 2015)
Help Desk Analyst I (Jul 2012 – May 2014)

The Ohio State University

Audio / Visual and Support Technician (Mar 2011 – Jun 2012)

Education

The Ohio State University: Bachelor's degree, Communication Information Technology (2008 – 2012)

Honors & Awards

Knowledge-Centered Service (KCS) Certified, 2024

Completion of Innovation Leadership Program (IT Leaders Program), 2022

Nominee, Central Ohio Tech Power Player ‘Rising Star' Award, 2021

ITIL Foundation Certificate in IT Service Management, 2016

M/I Homes Corporate Excellence Award, 2014

Beyond Work

When fall arrives, you'll find me cheering on THE Ohio State Buckeyes. Football season is sacred in my household.

Family time is a top priority, whether its long hikes or bike rides in nature with my significant other; coloring or playing with my daughter to wrangling my pack of dogs. I truly believe that disconnecting in such a digital world through nature is a must for recharging.

I'm a natural problem solver beyond IT. I'm the DIY type who'd rather research and tackle a repair myself than call someone else. I enjoy the hands on challenge.

Hands interacting with modern gadgets and devices

Learning new technologies and being a "techie gadget" guy is totally me. I'm always diving into the latest innovations, tinkering with devices, and staying ahead of the curve. It's what keeps my curiosity fired up in this fast paced digital world.

I love getting out to play golf, though finding the time gets harder as life speeds up, especially living in Ohio where the weather doesn't always cooperate. There's nothing like a round on the course to clear the mind and enjoy a challenge.

Lounging on a beach and reading in the sun is one of those simple pleasures I always look forward to. A perfect escape to unwind, soak up some warmth, and lose yourself in a good book.